Script adherence

Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs associated with each case type. Voice AI detects what the CSR says and measures the compliance score for each script. The script adherence feature helps organizations mitigate compliance risk.

Débutant

Voice AI

Anglais

Après avoir terminé ce module, vous pourrez :

Describe how Voice AI detects script adherence.

Configure script adherence for a case type.

Disponible dans la mission suivante :

Pega Voice AI v5

Rubriques

Script adherence

5 mins

Dialog verbatim control

5 mins

Paragraph verbatim control

5 mins

Quiz du module

5 mins