Telephony controls

A customer service representative (CSR) logs into the telephony system and controls calls using the Pega Call™ desktop. Learn how the CSR uses the telephony controls and how you can modify these controls.

Intermédiaire

Anglais

Après avoir terminé ce module, vous pourrez :

Describe the telephony controls available in the Pega Call™ desktop

Describe how a customer service representative uses the Phone login screen, the Agent State screen, and the softphone

Define the Dev Studio settings that modify the telephony controls in Pega Call Desktop

Disponible dans la mission suivante :

Pega Call v1

Rubriques

Telephony controls

10 mins

Telephony controls in the Interaction Portal

5 mins

Quiz du module

5 mins