Work assignment

A case is often assigned to a user to complete a task. For example, an employee expense requires approval by the manager of a cost center or a refund is processed by a member of the accounting team.

In this module, you learn how to leverage work parties in routing and how to customize the Get Next Work functionality to fulfill the requirements.

Avancé

Anglais

Après avoir terminé ce module, vous pourrez :

Compare push routing to pull routing

Leverage work parties in routing

Explain the default Get Next Work functionality

Customize Get Next Work

Disponible dans la mission suivante :

Lead System Architect v1

Rubriques

Push routing and Pull routing

10 mins

Leveraging work parties in routing

7 mins

Get Next Work feature

10 mins

Get Next Work customization

5 mins

Alternative ways to find work

20 mins

Quiz du module

5 mins