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Module

Multiple Application Support in a single environment

3 Rubriques

35 mins

Pega Customer Service '25
Visible par : All users Applies to: Pega Customer Service '25

Implementing Digital Messaging across multiple applications within the same environment enables organizations to boost operational efficiency, streamline communication processes, and enhance customer engagement. This multi-application approach requires updated configurations and enhancements to several features, ensuring that each application maintains proper isolation, routing, and management of its messaging channels.

Débutant
Constellation
Chat and Messaging
Anglais

Après avoir terminé ce module, vous pourrez :

Describe single-application and multi-application support for Digital Messaging within a single environment, including giving examples.
Identify which features require changes at the application level, and which are managed at the environment level.
Explain the architectural changes required for supporting multi-application Digital Messaging.

Disponible dans la mission suivante :

Pega Digital Messaging v7

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