Pega Call introduction

Many customers still prefer to speak with an agent because they believe it helps them get to resolution faster. Customers expect a seamless experience when requesting help. Pega Call enables agents efficiently and accurately address the customer needs without having to re-ask information already provided through chat or interactive voice response (IVR).

Débutant

Anglais

Après avoir terminé ce module, vous pourrez :

Describe the purpose of Pega Call

Describe the telephony components and their functionality

Describe Pega Call high-level architecture

Disponible dans la mission suivante :

Pega Call v7

Rubriques

Pega Call overview

5 mins

Pega Call and telephony

10 mins

Pega Call high-level architecture

5 mins

Quiz du module

5 mins