Mission
Email Bots for Pega Customer Service
8 Modules
6 Défis
5 heures 15 mins
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound emails and provide quicker, more efficient responses to customer requests. As the Pega Email Bot learns from processing emails, you can completely automate some email cases.
Disponible dans la mission suivante :
Intelligent email
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Module
Intelligent email
5 Rubriques
30 mins
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Learn how Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and...
Suggesting a reply based on email content
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Défi
Suggesting a reply based on email content
4 Tâches
15 mins
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Your team asks you to update the Pega Customer Service™ email channel. The team wants to add a suggested reply for when a customer sends an email and...
Routing email based on content
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Module
Routing email based on content
3 Rubriques
25 mins
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Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Routing email based on content
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Défi
Routing email based on content
4 Tâches
15 mins
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U+ is a major company in the financial industry that wants to improve engagement with customers. U+ has recently opened an email channel where...
Creating a Case from email
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Module
Creating a Case from email
3 Rubriques
25 mins
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Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Creating a case from an email
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Défi
Creating a case from an email
4 Tâches
20 mins
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Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
Email attachments analysis
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Module
Email attachments analysis
2 Rubriques
15 mins
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This module introduces the configuration possibilities and capabilities of email attachments analysis in Pega Email Bot™. You learn how the system...
Enabling email attachments analysis during email triage
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Défi
Enabling email attachments analysis during email triage
3 Tâches
10 mins
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Your organization, U+ Bank, wants to accelerate the analysis of email attachments during triage to reduce manual review time and improve the...
Training the email bot
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Module
Training the email bot
3 Rubriques
25 mins
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Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
Training the email bot with Pega Gen AI
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Défi
Training the email bot with Pega Gen AI
1 Tâche
10 mins
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U+ Bank wants to use Pega Email Bot™ to respond to customer problems and speed up business processes seamlessly. As a system architect, you are tasked...
Outbound emails
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Module
Outbound emails
5 Rubriques
30 mins
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Use outbound email features in Pega Customer to manage customer communications across various interaction types. Initiate outbound emails from phone...
Agentic Email Bot
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Module
Agentic Email Bot
6 Rubriques
35 mins
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The Agentic Email Bot module introduces AI-powered email automation that enables intelligent, context-aware email interactions. Learn how to create...
Creating Agentic Email Bot
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Défi
Creating Agentic Email Bot
3 Tâches
15 mins
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U+ Bank wants to improve how customers receive support for Address Change requests and related issues. To reduce manual effort and provide faster...
Prioritizing email work with Get Next Email
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Module
Prioritizing email work with Get Next Email
2 Rubriques
15 mins
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The Prioritizing email work with Get Next Email module introduces the Get Next Email feature and its role in prioritizing email interactions in Pega...
