Defining a Case Lifecycle

Learn how to define a Case Lifecycle that supports a customer or business objective. Explore how Stages, processes, Personas, and data work together to guide work from initiation to resolution.

Débutant

Case Management

Anglais

Après avoir terminé ce module, vous pourrez :

Identify the elements of a Case Lifecycle: Stages, Processes, and Steps.

Differentiate between a Primary Stage and Alternate Stage.

Model the lifecycle of a Case Type.

Disponible dans les missions suivantes :

Solution Builder Foundations v1 Introduction to Pega Platform v9

Rubriques

Case Lifecycle

10 mins

Case Lifecycle design

10 mins

Quiz du module

10 mins