Defining a customer Microjourney

Learn how Case Types represent a customer Microjourney® from beginning to a desired outcome. Design the lifecycle of a Case Type as a series of Steps organized into Stages that reflect major milestones in Case processing.

Débutant

Case Management

Anglais

Après avoir terminé ce module, vous pourrez :

Identify the elements of a Case Lifecycle: Stages, Processes, and Steps.

Differentiate between a Primary Stage and Alternate Stage.

Model the lifecycle of a Case Type.

Disponible dans la mission suivante :

Solution Builder Foundations v1

Rubriques

Case Lifecycle

10 mins

Case Lifecycle design

10 mins

Quiz du module

10 mins