AI recommendations for Pega Knowledge Buddy

This module explains how the recommendations engine analyzes customer service representative (CSR) feedback, generates recommendation cases to identify content gaps, and enables knowledge authors to update content, turning everyday customer service interactions into opportunities to improve your knowledge base.

Intermédiaire

Anglais

Après avoir terminé ce module, vous pourrez :

Describe how the recommendations engine analyzes CSR feedback to generate targeted content improvement suggestions.

Review and act on AI-generated recommendations by using the AI Recommendations landing page and the content-level view

Use the Preview Buddy feature in the Knowledge Buddy portal to review responses after updating content.

Disponible dans la mission suivante :

Pega Knowledge Buddy v4

Rubriques

The AI recommendations feature

5 mins

Improving content with AI recommendations

5 mins

Quiz du module

5 mins