Arbitration fundamentals

After applying engagement policy rules, a customer might still qualify for more than one action. Learn how every Next-Best-Action weighs customer needs against business objectives to optimize decisions based on priorities set by the business.

 

Débutant

Anglais

Après avoir terminé ce module, vous pourrez :

Describe what action arbitration is and how it works.

Explain how customer needs and business objectives are considered during arbitration.

Prioritize actions based on AI.

Appliquez ce que vous avez appris dans le Défi suivant :

Prioritizing actions using AI v9

Disponible dans la mission suivante :

Pega Customer Decision Hub Foundation v9

Rubriques

Action arbitration

10 mins

Action prioritization with AI

15 mins

Quiz du module

5 mins