Qualifying an opportunity
3 Tâches
10 mins
Scénario
Noah has a face-to-face meeting with Ian Thomas from Acme Technologies Corp.
During the meeting, Noah learns that today is Ian's birthday (born in 1983).
Noah wants to capture this information in the application and understand if it has any effect on the next best actions for the opportunity.
Noah feels confident to close the deal and wants to move the opportunity forward in the sales process. Noah wants to understand how much the likelihood to close the deal as won is increased by moving the opportunity to the next stage.
Use the following credentials to log in to the exercise system:
| Role | User name | Password |
|---|---|---|
| Sales representative Noah Smith | nsmith | rules |
Your assignment consists of the following tasks:
Task 1: Update the contact record for Ian Thomas' birthdate.
Task 2: Complete the Qualification stage for the opportunity.
Task 3: View the Next Best Actions and the updated predictions for the opportunity.
Présentation du défi
Détail des tâches
1 Update the contact record for Ian Thomas' birthdate
- Log in to your exercise system as sales representative Noah Smith.
- In the User name field, enter nsmith.
- In the Password field, enter rules.
- Expand the navigation.
- Select Contacts.
- Search for Thomas.
- From the list, click Ian Thomas to open the contact record.
- Click Edit.
- In the Date of birth field, enter the day and month of today's date and leave the year at 1983.
- Click Submit to save Ian's birthdate.
2 Complete the Qualification stage for the opportunity
- Click Opportunities > Business opportunities.
- From the Qualification stage, open the opportunity Business Collaboration Suite for Acme Tech.
- Expand the utility pane and scroll down to view the Predictions for the opportunity.
- Click Actions > Change stage.
- From the Stage name dropdown list, select Analysis.
- Click Submit.
- Ensure that Noah smith is assigned to this opportunity, and then click Submit.
3 View the Next Best Actions and the updated predictions for the opportunity
- View the Next best actions for the opportunity. Please note that Ian Thomas's birthday is displayed.
- Expand the utility pane and verify that the Predictions likelihoods changed.
Note: If the percentages of the Predictions have not changed, refresh the browser window and expand the utilities panel again. Keep in mind the actual Predictions likelihoods may be different from the ones shows in the walkthrough video.
Disponible dans la mission suivante :
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