Configure suggestions and AI features

The Suggested Replies feature from the Pega Customer Service application empowers CSRs by utilizing Pega GenAI™ and dialogues to generate relevant response suggestions for customer conversations. Pega GenAI utilizes Pega Knowledge™ articles, common phrases, and customer contact information as sources to suggest responses.

Débutant

Constellation

Anglais

Après avoir terminé ce module, vous pourrez :

Configure Pega GenAI suggested replies.

Disponible dans la mission suivante :

Pega Digital Messaging v6

Rubriques

Configuring Pega GenAI suggested replies

5 mins

Quiz du module

5 mins