Optimizing 1:1 customer engagement overview

Familiarize yourself with the various simulations used in one-to-one customer engagement to understand the effect of business change and analyze the areas of improvement to meet the business requirements. Also, learn how to monitor and understand the performance of live actions in Pega Customer Decision Hub™.

Débutant

Anglais

Après avoir terminé ce module, vous pourrez :

Explain what simulation testing is

Define the different types of simulations

Monitor and understand action performance

Disponible dans la mission suivante :

1:1 Customer Engagement Optimization v7

Rubriques

Simulation testing

10 mins

Monitoring action performance

5 mins

Optimizing engagement using action analysis

10 mins

Quiz du module

5 mins