Planning your project

This module provides implementation leaders and project managers with the essential tools and methodologies to plan a Pega Customer Service™ modernization initiative. Participants learn how to establish a solid foundation for implementation by making strategic decisions that align technology features with business objectives, ensuring maximum value delivery through a phased approach.

Débutant

Anglais

Après avoir terminé ce module, vous pourrez :

Prioritize Channel and Line of Business

Enable the implementation team

Create a phased implementation strategy

Evolve centers of excellence

Disponible dans la mission suivante :

Transitioning Pega Customer Service to Constellation v1

Rubriques

Customer qualification for Pega Constellation Transition

5 mins

Implementation plan

5 mins

Case type transition strategy

5 mins

Data model considerations

5 mins

Reporting considerations

5 mins

Creating an Insight from Pega Process Fabric Hub

5 mins

Quiz du module

15 mins