Using Customer Simulator to train CSRs

The Customer Simulator application lets you simulate real customer interactions in your Digital Messaging and Voice AI channels. CSRs use simulations to practice and improve their skills in a safe environment, boosting their performance and customer service quality. You set up different scenarios and personas for training purposes, and then run simulations to obtain real-time insights on CSR performance.

Débutant

Anglais

Après avoir terminé ce module, vous pourrez :

Configure scenarios for Customer Simulator.

Run a simulation to train your CSRs in handling customer interactions.

Disponible dans la mission suivante :

Pega Customer Service Foundation v9

Rubriques

Customer Simulator overview

10 mins

Customer Simulator demo

5 mins

Creating and running a customer simulation

5 mins

Setting up Customer Simulator

15 mins

Quiz du module

5 mins