Pega Digital Messaging

In this module, you learn about Digital Messaging and its supported messaging platforms. Also, learn how to create a Digital Messaging interface to...

The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...

U+ Bank wants to set up its chatbot to respond to service requests received from several digital channels. As an initial step, the bank first wants to...

Implementing Digital Messaging across multiple applications within the same environment enables organizations to boost operational efficiency...

In this module, you learn about the Web Messaging bot and its configuration options. You also learn how to configure a chatbot with Digital Messaging...

The business wants to allow its customers to make payments using a digital messaging channel. The chatbots can handle this type of request and allow...

Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...

You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

U+ Bank is reviewing chat services for its customers. The current Digital Messaging configuration has queues for Billing, General, and Technical...

Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...

Learn how to provide customer service agents with a set of common phrases so that the agents can insert preapproved phrases into their responses to...

U+ Bank wants to set up a consistent greeting for customer service agents to initiate Web messaging conversations. The message welcomes the customer...

Messaging AI analyzes the context of the conversation and suggests cases and knowledge articles while a CSR interacts with a customer. Messaging AI...

Customers of U+ Bank initiate a chat session with a live CSR and request to change their home address. The expected outcome is that Messaging AI...

Customers of U+ Bank initiate a chat session with a live CSR and state that they want to know about the credit card benefits. The expected outcome is...

The Suggested Replies feature from the Pega Customer Service application empowers CSRs by utilizing Pega GenAI™ and dialogues to generate relevant...

Pega Customer Service applications built with Constellation version 24.1 now enable CSRs to browse, read, and send relevant articles to customers...

Pega Co-Browse offers a visual and collaborative experience. During chat interactions, both the CSR and the customer can view the same webpage...