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Leveraging reports in the contact center

Managing data with Toolbox

  • Défi

    Managing data with Toolbox

    5 Tâches

    30 mins

    Visible to: All users
  • The Robotic Banking company acquires the Pega Finance webpage that offers the Online Bill Pay system. All customer transactions in the Pega Finance...

Managing Deployment levels and packages

  • Défi

    Managing Deployment levels and packages

    5 Tâches

    30 mins

    Visible to: All users
  • MyTown has completed the development for two automation projects and is ready to begin testing. To facilitate the testing, MyTown wants to deploy both...

Managing deployment packages in Pega Robot Manager

  • Défi

    Managing deployment packages in Pega Robot Manager

    4 Tâches

    30 mins

    Pega Robot Manager 8.8 Visible to: All users
  • MyTown has completed the development for automation projects and is ready to begin testing. To facilitate the testing, MyTown will deploy the projects...

Managing runtime configuration

  • Défi

    Managing runtime configuration

    3 Tâches

    20 mins

    Visible to: All users
  • MyTown users want to manage automation performance and assign tasks using the Pega Robot Manager™ application. The MyTown robotic development teams...

Merging rule branches using the Merge pipeline

  • Défi

    Merging rule branches using the Merge pipeline

    7 Tâches

    15 mins

    Visible to: All users
  • You are the PegaGP Release Manager and an Application Developer for the PegaGP application.

    As the Release Manager, you are responsible for managing...

Moving robots manually between workgroups

  • Défi

    Moving robots manually between workgroups

    3 Tâches

    20 mins

    Visible to: All users
  • MyTown is opting for unattended Robotic Process Automation (RPA) to manage the spike in Service Requests that occur on Mondays and Tuesdays of each...

Organizing robots and assignment types in Pega Robot Manager

  • Défi

    Organizing robots and assignment types in Pega Robot Manager

    4 Tâches

    30 mins

    Pega Robot Manager 8.8 Visible to: All users
  • MyTown wants to use unattended robots to manage the spike in Service Requests on Mondays and Tuesdays of each week because historically, the data...

Performing data handling with the Toolbox

  • Défi

    Performing data handling with the Toolbox

    6 Tâches

    30 mins

    Pega Robotic Automation 22.1 Visible to: All users
  • A Robotic Banking company introduces cashback credit cards for customers that signed up for a Supershop promotion. You are to create an automation...

Performing Pega scenario testing

  • Défi

    Performing Pega scenario testing

    2 Tâches

    15 mins

    Pega Platform 8.7 Visible to: All users
  • A member service representative needs to perform the following actions for an Assistance Request application:

    • Add a new household using the Add...

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