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Pega Support
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Module
Pega Support
2 Rubriques
25 mins
Pega Cloud for Government -
Learn the basics of Pega Support and change management, including Scheduled Maintenance Windows, patches, updates, and the purpose of the Pega Change...
Pega UX for the enterprise
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Module
Pega UX for the enterprise
4 Rubriques
1h 15 mins
Pega Platform '23 -
Learn about the approach to UX and UX best practices that a Lead System Architect (LSA) applies in the creation of a Pega Platform™ application.
Pega UX solution advantages
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Module
Pega UX solution advantages
7 Rubriques
1h 30 mins
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This module provides an overview of Pega Platform™ UX solutions and their advantages.
Pega UX solutions
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Module
Pega UX solutions
4 Rubriques
1h
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This module provides an overview of Pega Platform™ UX solutions and their advantages.
Pega Voice AI introduction
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Module
Pega Voice AI introduction
2 Rubriques
25 mins
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Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Pega Web Mashup
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Module
Pega Web Mashup
4 Rubriques
50 mins
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Pega Web Mashup enables you to embed a Pega Platform™ application in another web application. You can create a mashup to display information about a...
Pega Workforce Intelligence data files
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Module
Pega Workforce Intelligence data files
1 Rubrique
8 mins
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In this module, learn the different types of exportable data files and APIs provided by Pega Workforce Intelligence.
Pega Workforce Intelligence introduction
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Module
Pega Workforce Intelligence introduction
3 Rubriques
28 mins
Pega Workforce Intelligence -
In this module, learn the main premise behind Pega Workforce Intelligence. Learn best practices to ensure early adoption within an organization and a...
Pega Workforce Intelligence Opportunity Finder
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Module
Pega Workforce Intelligence Opportunity Finder
2 Rubriques
23 mins
Pega Workforce Intelligence -
In this module, learn how to best interpret where an agent spends time to supplement their work tasks. The information that is illustrated...
Performance
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Module
Performance
2 Rubriques
15 mins
Pega Process Mining -
Analyze the performance of a process by focusing on slow transitions, slow activities, rework, and bottlenecks. Process Mining provides charts and...