Search
Extending Constellation UI options
-
Module
Extending Constellation UI options
5 Rubriques
1h 10 mins
Pega Platform '23 -
Explore the integration of Constellation with Portals, SDKs, Web Embed, and the Constellation DX API to extend Pega Platform™ functionality beyond the...
Simulating an external data source
-
Module
Simulating an external data source
1 Rubrique
25 mins
-
During development, before database integrations are configured. You can simulate an external data source to test functionality when a data source is...
Field values
-
Module
Field values
1 Rubrique
15 mins
-
Learn how to use field value rules to define items in a selection list presented to end users, which enables you to restrict the values of a property...
Integration setting management
-
Module
Integration setting management
1 Rubrique
20 mins
-
When you use Application Settings for references to external systems, rather than fixed text values in Rule forms, you have much greater flexibility...
Integrating external data
-
Module
Integrating external data
2 Rubriques
20 mins
Pega Customer Service 8.8 -
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Intelligent routing
-
Module
Intelligent routing
4 Rubriques
1h
Pega Platform 8.8 -
Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Keyed Data Pages
-
Module
Keyed Data Pages
1 Rubrique
15 mins
-
Learn how to source data with a keyed Data Page to optimize performance and minimize data store operations in Pega Platform™.
Monitoring your contact center with Insights
-
Module
Monitoring your contact center with Insights
2 Rubriques
15 mins
-
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Pega Email Bot configuration
-
Module
Pega Email Bot configuration
3 Rubriques
45 mins
Pega Platform 8.8 -
Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate...
Role of a Pega Business Architect
-
Module
Role of a Pega Business Architect
2 Rubriques
30 mins
-
The Pega Business architect serves as a liaison between the business function and the technical development team to ensure that the Pega solution...