Call transfers

Learn about the different types of transfers available in Pega Call and how you can transfer a call from one agent to another in the Interaction Portal.

Intermediate

Inglese

After completing this module, you should be able to:

Identify the types of transfers

Define the difference between warm and blind transfers

Transfer a call

Disponibile nelle seguenti missioni:

Pega Call v7

Topics

Transfers

5 mins

Completing a call transfer

5 mins

Configuring a Phonebook in Constellation

5 mins

Wrap-up timeline with telephony events

5 mins

Module Quiz

5 mins