Module

Configuring a CTI Link

Archived

2 Topics

15 mins

Visibile a: All users

Applies to: Pega Call '23, Pega Customer Service '23

The Pega Call™ CTI Link is the interface between the Pega Platform™ and a Computer Telephony Integration (CTI) platform. The CTI Link configuration differs depending on the CTI platform that you use.

Advanced

Inglese

After completing this module, you should be able to:

Explain the purpose of the Pega Call CTI Link

Configure a CTI Link

Disponibile nelle seguenti missioni:

Pega Call v5

Topics

Pega Call CTI Link

5 mins

Adding a CTI Link

5 mins

Module Quiz

5 mins

Ottieni supporto

Configuring a CTI Link

After completing this module, you should be able to:

Disponibile nelle seguenti missioni:

Topics

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