Creating Customer Service data sources

You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify which exact properties you want to make available in the Interaction Portal, in combination with dialogs, common phrases, and the customer verification feature.

Advanced

Data Integration

Inglese

After completing this module, you should be able to:

Define why you need a Customer Service data source

Create and configure Customer Service data source

Make data source properties available in the Interaction Portal

Disponibile nelle seguenti missioni:

Customer Service Developer v5

Topics

Data source configuration

5 mins

Module Quiz

5 mins