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Module

Optimizing 1:1 customer engagement overview

1 Topic

15 mins

Visibile a: All users Applies to: Pega Customer Decision Hub 8.7, Pega Customer Decision Hub 8.6

Familiarize yourself with the various simulations used in one-to-one customer engagement to understand the effect of business change and analyze the areas of improvement to meet the business requirements. 

Beginner
Inglese

After completing this module, you should be able to:

Explain what simulation testing is
Define the different types of simulations

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