Script adherence

Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs associated with each case type. Voice AI detects what the CSR says and measures the compliance score for each script. The script adherence feature helps organizations mitigate compliance risk.

Beginner

Voice AI

Inglese

After completing this module, you should be able to:

Describe how Voice AI detects script adherence.

Configure script adherence for a case type.

Disponibile nelle seguenti missioni:

Pega Voice AI v2

Topics

Script adherence

5 mins

Configuring script adherence

5 mins

Module Quiz

5 mins