Setting up Messaging AI

Messaging AI analyzes the context of the conversation and suggests cases and knowledge articles while a CSR interacts with a customer. Messaging AI also autofills form fields with information that the customer provides during the chat conversation.

Beginner

Inglese

After completing this module, you should be able to:

Describe Messaging AI features.

Configure a new suggested case.

Configure a new suggested knowledge article.

Configure a form autofill by mapping entities to case properties.

Disponibile nelle seguenti missioni:

Pega Digital Messaging v3

Topics

Messaging AI

10 mins

Configuring a suggested case

10 mins

Configuring a suggested knowledge article

10 mins

Configuring a form autofill

10 mins

Module Quiz

5 mins