Creating a Customer Engagement Blueprint with AI

In this series of topics, you use the Customer Engagement Blueprint™ tool to design a comprehensive engagement strategy aimed at increasing product adoption among existing customers.

Beginner

Inglese

After completing this module, you should be able to:

Understand Customer Engagement Blueprint™.

Define engagement context for a strategy.

Analyze AI-generated personas.

Interpret customer segments for personalization.

Understand how configuration shapes engagement strategy.

Practice what you learned in the following Challenge:

Creating a Customer Engagement Blueprint v1

Disponibile nelle seguenti missioni:

Pega Customer Decision Hub Foundation v11

Topics

Pega Customer Engagement Blueprint introduction

5 mins

Starting a Customer Engagement Blueprint

5 mins

Configuring the Customer Engagement Blueprint settings

5 mins

Reviewing AI-generated Personas and brand voice

5 mins

Simulating Next Best Action

5 mins

Module Quiz

10 mins