Controlling Case workflow

Understanding Pega's out-of-the-box features for controlling the workflow allows you to design for multiple pathways through the Case Lifecycle to achieve the desired business outcome. 

In this module, you learn to create flexible workflows using automated decisions, conditional execution, and optional actions. 

Beginner

Case Management

Inglese

After completing this module, you should be able to:

Differentiate between a Process and a Process flow.

Describe various automation shapes.

Describe how conditions and decision points affect Case processing.

Identify the three parts of a When Condition rule.

Skip a Process or a Stage in a Case.

Explain the role of optional actions in a Case workflow.

Topics

Processes and Process Flows

15 mins

Automation shapes in the Process Flow

10 mins

Automating Decisions in the Process Flow

10 mins

Conditional execution

20 mins

Skipping a Stage or Process

10 mins

Optional actions in workflow

5 mins

Module Quiz

10 mins