Working with Voice AI models

You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support, you can update the AI model that the Speech Service uses for transcription. You can also train the models for Pega Customer Service™ to suggest cases and knowledge articles.

Beginner

Inglese

After completing this module, you should be able to:

Customize the AI model that the Speech Service uses to transcribe customer conversations.

Train the natural language processing (NLP) models that Pega Customer Service uses to suggest cases and knowledge articles and to autofill form fields.

Disponibile nelle seguenti missioni:

Pega Voice AI v6

Topics

Voice AI models

5 mins

Training the NLP model

5 mins

Module Quiz

5 mins