Mission
Email Bots for Pega Customer Service
8 Modules
3 hrs 50 mins
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound emails and provide quicker, more efficient responses to customer requests. As the Pega Email Bot learns from processing emails, you can completely automate some email cases.
Available in the following mission:
Intelligent email
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Module
Intelligent email
5 Topics
30 mins
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Learn how Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and...
Routing email based on content
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Module
Routing email based on content
3 Topics
25 mins
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Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Creating a Case from email
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Module
Creating a Case from email
3 Topics
25 mins
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Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Email attachments analysis
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Module
Email attachments analysis
2 Topics
15 mins
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This module introduces the configuration possibilities and capabilities of email attachments analysis in Pega Email Bot™. You learn how the system...
Training the email bot
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Module
Training the email bot
3 Topics
25 mins
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Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
Outbound emails
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Module
Outbound emails
5 Topics
30 mins
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Use outbound email features in Pega Customer to manage customer communications across various interaction types. Initiate outbound emails from phone...
Agentic Email Bot
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Module
Agentic Email Bot
6 Topics
35 mins
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The Agentic Email Bot module introduces AI-powered email automation that enables intelligent, context-aware email interactions. Learn how to create...
Prioritizing email work with Get Next Email
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Module
Prioritizing email work with Get Next Email
2 Topics
15 mins
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The Prioritizing email work with Get Next Email module introduces the Get Next Email feature and its role in prioritizing email interactions in Pega...
