Mission
Sales Automation Low-Code Developer
2 Missions
14 Modules
13 Challenges
22 hrs 17 mins
In this mission, you learn about cases and data in a Pega Sales Automation™. Upon completion, you can create a Pega Sales Automation application, populate the application with data, configure and customize the application for your sales organization.
Pega Sales Automation Foundation
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Mission
Pega Sales Automation Foundation
9 Modules
4 Challenges
3 hrs 52 mins
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Pega Sales Automation™ shifts the paradigm of sales and sales coaching from reactive to proactive, and from instinct-driven to insight-driven. The...
Creating your Pega Sales Automation application
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Module
Creating your Pega Sales Automation application
4 Topics
25 mins
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The first step of implementing a Pega Sales Automation™ solution is to create your application. In this module, you learn how to use the New...
Selling to businesses, individuals, and households
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Module
Selling to businesses, individuals, and households
4 Topics
25 mins
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Pega Sales Automation™ supports both business-to-business (B2B) and business-to-consumer (B2C) selling modes. Regardless of whether you sell to...
Setting the selling mode
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Challenge
Setting the selling mode
3 Tasks
10 mins
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Your business is currently selling to both consumers and businesses. The selling mode of the application is set to mixed mode. Going forward you are...
Organizing your sales organization into territories
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Module
Organizing your sales organization into territories
4 Topics
30 mins
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A territory defines the hierarchical structure used to organize your sales team into groups. You can create and edit territories, assign operators to...
Creating business territories
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Challenge
Creating business territories
1 Task
10 mins
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Your business is opening a new branch in Australia. An Australian territory needs to be added, and local business territories need to be created using...
Adding users to the sales team
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Module
Adding users to the sales team
2 Topics
15 mins
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A user of Pega Sales Automation™ has an user profile that defines roles and data access. In this module, you will learn how to manage users in your...
Tracking your business with AI-infused dashboards
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Module
Tracking your business with AI-infused dashboards
2 Topics
15 mins
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Pega Sales Automation™ provides default dashboards for each of the personas: sales representative, sales managers, and sales operations. In this...
Personalizing default sales dashboards
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Challenge
Personalizing default sales dashboards
1 Task
10 mins
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The sales representatives prefer to view the Open pipeline and Activities by sales representatives rather than the Win/Loss analysis and Open leads by...
Building a sales dashboard with insights
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Challenge
Building a sales dashboard with insights
3 Tasks
5 mins
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Acme Technologies wants to track the progress of sales opportunities to enhance sales performance, accurately forecast revenue, and optimize the sales...
Managing leads
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Module
Managing leads
2 Topics
15 mins
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Pega Sales Automation™ provides numerous features to manage leads intelligently. In this module, you learn how to automatically assign leads with lead...
Routing leads
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Challenge
Routing leads
2 Tasks
10 mins
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Your company wants to optimize lead management by distributing incoming business-to-business (B2B) leads among sales representatives based on the...
Managing products
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Module
Managing products
2 Topics
15 mins
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Products are what you sell; they can be goods or services. In this lesson, you learn how to create a product hierarchy to store products and how to...
Adding products to your application
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Challenge
Adding products to your application
1 Task
10 mins
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Your organization has decided to expand its business product offerings by adding smoke detector products.
To start, they want to offer the following...
Achieving better results with Pega Sales Coach
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Module
Achieving better results with Pega Sales Coach
1 Topic
10 mins
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Pega Sales Coach™ uses AI to evaluate seller performance by analyzing distinct actions that a typical sales representative takes each day. Pega Sales...
Coaching a sales representative
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Challenge
Coaching a sales representative
3 Tasks
10 mins
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Susan Kendall is the sales manager for North America. Susan has a new member on her team named Terry mason. Susan notices that Terry is...
Motivating sales representatives to meet sales targets
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Module
Motivating sales representatives to meet sales targets
1 Topic
10 mins
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Sales goals allow organizations to motivate sales representatives to meet sales targets established by the organization. Pega Sales Automation™...
Creating sales goals
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Challenge
Creating sales goals
2 Tasks
10 mins
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Your company has set a sales target of USD 1 million for Q1 2026. Sales management has decided to set a quota of USD100,000 for each of the sales...
Managing prospect and customer data
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Module
Managing prospect and customer data
1 Topic
10 mins
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The structure of the prospect and customer data depend on if you use the business-to -business model (B2B) to sell to a business or if you use the...
Creating a business account
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Challenge
Creating a business account
1 Task
5 mins
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Chuck Keffler, who runs a construction company, is interested in security products. After nurturing the lead, sales representative Terry Mason feels...
Constellation Adoption
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Mission
Constellation Adoption
5 Modules
11 Challenges
12 hrs 10 mins
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Explore Pega's Constellation architecture and learn about building Views, debugging applications, and working directly with the DX API.
Note: This...
Customizing the sales process
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Module
Customizing the sales process
1 Topic
10 mins
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The first steps in implementing a Pega Sales Automation™ application typically involve a gap analysis. The outcome of the gap analysis often contains...
Adding a process to the opportunity case
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Challenge
Adding a process to the opportunity case
2 Tasks
20 mins
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You are asked to make a change to the sales process listed as part of the gap analysis results. The proposal stage requires an executive visit after...
Adding fields to the contact form
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Challenge
Adding fields to the contact form
1 Task
10 mins
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Stakeholders want to display the Assistant name and Assistant phone fields to the professional details for a contact.
Use the following credentials...
Using Pega GenAI Suggested Emails
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Module
Using Pega GenAI Suggested Emails
3 Topics
20 mins
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Contextually relevant, real-time email suggestions from Pega GenAI™ can enhance efficiency and improve customer engagement, both when composing new...
Generating suggested email templates with Pega GenAI prompts
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Challenge
Generating suggested email templates with Pega GenAI prompts
1 Task
5 mins
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Terry Mason is a Sales Representative at Acme Technologies. Each day, he begins his day by checking emails and spends a significant amount of time...
Creating and managing price books
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Module
Creating and managing price books
2 Topics
15 mins
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Price books enable your sales teams to set varied prices for the same product, tailored to different customers and scenarios. Seamless integration of...
Setting up Pega GenAI Sales Assistant
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Module
Setting up Pega GenAI Sales Assistant
2 Topics
20 mins
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The Pega GenAI Sales Assistant™ in Pega Sales Automation™ uses generative AI to proactively analyze an organization's entire sales pipeline status...
Configuring Sales Assistant in Pega Sales Automation
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Challenge
Configuring Sales Assistant in Pega Sales Automation
5 Tasks
15 mins
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Acme Technologies wants to improve sales team productivity by configuring a Sales Assistant agent in Pega Sales Automation™. The agent will support...