Solution Builder Foundations

Blueprint Delivered™ is a delivery model that uses AI to move from business intent to production. This mission explains how Blueprinting, Authoring...

This module introduces the Pega Platform™ prescriptive, Center-out® architecture. Center-out architecture enables organizations to transform workflows...

Learn how Case Types represent a customer Microjourney® from beginning to a desired outcome. Design the lifecycle of a Case Type as a series of Steps...

Use a high fidelity Pega Blueprint™ to create and validate the foundation for authoring in Pega Platform™. Prepare for import by evaluating...

Implement Agile work management practices after importing a Blueprint into Pega Platform™. Use Task Board to manage application work and apply the...

Uplus Hotels is building its Travel Management Customer Support (TMCS) application using Pega Blueprint™ to accelerate development.

After defining...

Understand how Blueprint designs translate into working elements in Pega Platform™ by exploring what the system builds automatically and how key...

This module explains how Workspaces and Branches enable parallel development in Pega Platform™.  Explore how Workspaces and Branches enable developers...

Pega AI Assistant™ introduces a conversational development experience in Infinity Studio so that users can plan, build, and understand applications...

U+ Hotels uses the AI Assistant feature to accelerate application development in the Travel Management Customer Support (TMCS) application.

The Refun...

Discover how business processes capture and use data, and how a well-designed Data Model supports reuse, accuracy, consistency, and scalability.

Learn how Pega applications capture data in the business process to provide the information that is necessary for users to complete their work. Create...

A well-designed Data Model is critical for building scalable and consistent customer service applications.

During workshops with U+ Hotels...

Learn how data relationships connect Case Types and Data Objects to organize and reuse related data for effective Case processing. Explore common data...

During recent analysis and design workshops, U+ Hotels stakeholders confirmed that new Data Objects introduced at the application level must be added...

Design intuitive, efficient user interfaces in Pega Platform™ using the Constellation architecture. Explore how to use different View types, such as...

Your Lead System Architect has requested that you create the Views for the Partner Onboarding Case Type in the Travel Management Customer Support...

Discover how Pega Platform™ accelerates application delivery through reusable design patterns, intelligent organization of Rules and classes, and...

Understanding Pega's out-of-the-box features for controlling the workflow allows you to design for multiple pathways through the Case Lifecycle to...

The Partner Operations Manager at U+ Hotels wants to streamline the Partner Onboarding process by giving onboarding teams the flexibility to stop...

Understanding the Pega Platform™ features that transform workflows by automating the process of assigning and completing work is essential. These...

Your Lead System Architect has asked you to configure workflow automations for the Complaint Resolution Case Type at U+ Hotels.

Efficient complaint...

Pega GenAI™ Connect Rules integrate Pega Platform™ with generative AI services, so that applications can send contextual data to a large language...

This module introduces data validation as a way to ensure that user-entered data meets business requirements before processing. You learn how...

The Project Manager at U+ Hotels requested that data validation be added to the Complaint Resolution Case Type to ensure that complaints are captured...

Understanding Case relationships enables you to design Pega Platform™ solutions that solve complex business processes using focused, modular Case...

User management is fundamental to the successful implementation of a Pega Platform™ application.   

In order to implement the organization's...

U+ Hotels needs to restrict access to sensitive complaint workflows within the Travel Management Customer Support (TMCS) application. The Complaint...

Discover the reporting capabilities of Pega Platform™ through Insights. Explore how to create, configure, and apply chart-based and table-based...

U+ Hotels stakeholders require better visibility into onboarding operations within the Travel Management Customer Support (TMCS) application.

Bluepri...

Organizations depend on timely communication to establish a shared understanding of transactions or Assignments. Guide users through the Case...

U+ Hotels stakeholders want to improve the efficiency of the Complaint Resolution workflow.

A new Refund Processing Case Type manages the refund...

Decision tables and Decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...

U+ Hotels stakeholders want to standardize and automate compensation calculations during the Complaint Resolution process to ensure consistency...

Model a series of approvals using cascading approvals in Pega Platform™. To receive approval from people on different levels of the organizational...

Learn how to configure security policies to thwart attempts by malicious hackers to gain unauthorized access to Pega Platform™, and how developers...

Explore how tailored Constellation Channel options support diverse user needs across business roles. Learn to differentiate between available Channel...

U+ Hotels wants to ensure consistent service quality across its operations by enabling the Compliance team to review complaint and onboarding...

Pega Knowledge Agent™ and Pega GenAI™ Coach provide in-the-moment guidance while work is being done, while Agents extend this experience by automating...

DevOps is a set of practices that bridge application development and operational behavior to reduce time to market without compromising on quality and...

In the Travel Management Customer Support application, Partner Onboarding relies on the Partner Profile list returned by the D_PartnerProfileList Data...

In the Travel Management Customer Support (TMCS) application, the Complaint Resolution Case Type creates a Refund Processing child Case during the Ful...