Accelerating 1:1 engagement with blueprint import

Learn how to accelerate 1:1 Customer Engagement implementations by importing Customer Engagement Blueprints into Pega Customer Decision Hub™. This module walks you through the end-to-end process—from uploading a blueprint file in 1:1 Operations Manager to mapping strategic elements and generating operational artifacts using Pega GenAI™. You'll explore how blueprint components like Outcomes, Products, Experiences, and Messages are transformed into Issues, Groups, Actions, and Treatments, and how to verify and refine the import for production readiness.

Beginner

English

After completing this module, you should be able to:

Import a Blueprint into Customer Decision Hub

Available in the following mission:

Business Agility in 1:1 Customer Engagement v9

Topics

Importing a Customer Engagement Blueprint

10 mins

Module Quiz

5 mins