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Advanced authoring

3 Topics

25 mins

Pega Customer Service 8.8
Visible to: All users
Beginner Pega Customer Service 8.8 Pega Knowledge 8.8 English

In this module you learn how to import content into Pega Knowledge from an external source such as a legacy content system or a translation services vendor by using a pre-defined comma separated values (CSV) file template. You will also become familiar with the re-translation and multi-language management capabilities of the Pega Knowledge portal.

After completing this module, you should be able to:

Import and export content using CSV templates.
Send articles for re-translation and use the multi-language management feature.

Available in the following mission:

Pega Knowledge v3

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