Skip to main content


Applying NLP for Case classification

1 Topic

10 mins

Pega Platform '24.1
Visible to: All users
Beginner Pega Platform '24.1 Decision Management English

Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays and errors associated with manual processing. Learn how to enable AI Case classification, define topics, train models, and validate the accuracy of automatic categorization to streamline claims processing and enhance operational efficiency.

After completing this module, you should be able to:

Enable AI Case classification in Pega Process AI by creating a new accident category field and defining topics.
Train and test models in Prediction Studio.
Validate the automatic AI accident category prediction and Case routing by creating a new Claims Case for a test Persona.
Verify the effectiveness of intelligent Case routing, which automatically routes Cases to the correct Work Queue based on the predicted accident category.

Practice what you learned in the following Challenge:

Creating a case classification prediction using NLP v1

Available in the following mission:

Pega Process AI Essentials v5

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice