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Authenticating customers using Digital Messaging

2 Topics

20 mins

Visible to: All users
Beginner Pega Customer Service 8.6 English
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Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates customers in pre-chat and mid-chat conversations. Also, learn how to configure authentication settings in App Studio to protect the customer's sensitive data and prevent unauthorized users.

After completing this module, you should be able to:

Define customer authentication
Explain the importance of customer authentication
Configure customer authentication settings in App Studio

Available in the following mission:

Pega Digital Messaging v3

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