Automated Clearing House disputes

This module introduces Automated Clearing House (ACH) dispute management in Pega Smart Dispute™ Agentic Automation (SDAA). Learners explore the ACH ecosystem, understand end-to-end dispute flows, and gain insight into filing, processing, and resolving ACH disputes in compliance with network rules, timelines, and regulatory requirements, enabling accurate, efficient, and customer-focused dispute handling.

Beginner

Financial Services

Payment Processors Financial Services

English

After completing this module, you should be able to:

Explain ACH, its key participants, standard entry class codes, and return codes.

Analyze the end-to-end ACH dispute flow.

File, process, and resolve ACH disputes in SDAA.

Available in the following mission:

Pega Smart Dispute Agentic Automation v2

Topics

Automated Clearing House introduction

5 mins

Automated Clearing House dispute flow

5 mins

Filing and resolving an Automated Clearing House dispute

5 mins

Module Quiz

5 mins