Module

Buddy prompt management

3 Topics

20 mins

Visible to: All users

Applies to: Pega Customer Service '25, Pega Knowledge Buddy '25

In this module, you will explore best practices around prompting for Pega Gen AI Knowledge Buddy™. Learn how to update an already existing Buddy with new prompts, and best practices for updating and testing prompts for a Buddy.

Beginner

English

After completing this module, you should be able to:

Update a Knowledge Buddy with prompts, data sources and response attributes.

Build and test new prompts.

Available in the following mission:

Pega Knowledge Buddy v3

Topics

Managing Buddies

5 mins

Buddy prompt management and testing

5 mins

Applying best practices to prompt writing

5 mins

Module Quiz

5 mins

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Buddy prompt management

After completing this module, you should be able to:

Available in the following mission:

Topics

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