Skip to main content

Module

Business agility in 1:1 customer engagement overview

2 Topics

15 mins

Visible to: All users
Beginner Pega Customer Decision Hub '23 English
Verify the version tags to ensure you are consuming the intended content or, complete the latest version.

Familiarize yourself with the tools and processes used to manage business changes in the Pega 1:1 Customer Engagement solution. Learn about Pega 1:1 Operations Manager and its role in delivering business agility.

To receive updates about this module, follow uson twitter

After completing this module, you should be able to:

Describe business agility and its importance in one-to-one customer engagement.
Distinguish between business-as-usual and enterprise changes.
Describe the steps involved in managing business changes in one-to-one customer engagement.

Available in the following mission:

Business Agility in 1:1 Customer Engagement v6

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice