Module

Business conditions

2 Topics

20 mins

Visible to: All users

Beginner

Pega Customer Service '24.1

App Studio

English

Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to dynamically configure the behavior of Pega Customer Service™ application. As a result, customer service agents can start interacting with customers with a relevant, consistent, and personalized set of features available to them.

After completing this module, you should be able to:

Identify features which support the use of business conditions

Create a new business condition

Configure the Suggested actions feature to suggest a specific case type based on the evaluation of a business condition

Practice what you learned in the following Challenge:

Configuring business conditions v4

Available in the following mission:

Customer Service Low-Code Developer v7

Topics

Business conditions overview

5 mins

Configuring business conditions

10 mins

Module Quiz