Module

Call transfers

4 Topics

25 mins

Visible to: All users

Applies to: Pega Call '24.1

Learn about the different types of transfers available in Pega Call and how you can transfer a call from one agent to another in the Interaction Portal.

Intermediate

English

After completing this module, you should be able to:

Identify the types of transfers

Define the difference between warm and blind transfers

Transfer a call

Available in the following mission:

Pega Call v6

Topics

Transfers

5 mins

Completing a call transfer

5 mins

Configuring a Phonebook in Constellation

5 mins

Wrap-up timeline with telephony events

5 mins

Module Quiz

5 mins

Get help

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Call transfers

After completing this module, you should be able to:

Available in the following mission:

Topics

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