Case creation from an email

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Beginner

English

After completing this module, you should be able to:

Map key information in email content to case properties.

Configure a Create Case routing rule.

Test inbound email to verify that case properties are populated from email content.

Available in the following mission:

Pega Email Bot Foundation v6

Topics

Case creation introduction

5 mins

Creating a case from an email

5 mins

Module Quiz

5 mins