Configure suggestions and AI features

The Suggested Replies feature from the Pega Customer Service application empowers CSRs by utilizing Pega GenAI™ and dialogues to generate relevant response suggestions for customer conversations. Pega GenAI utilizes Pega Knowledge™ articles, common phrases, and customer contact information as sources to suggest responses.

Beginner

Constellation

English

After completing this module, you should be able to:

Configure Pega GenAI suggested replies.

Available in the following mission:

Pega Digital Messaging v5

Topics

Configuring Pega GenAI suggested replies

5 mins

Module Quiz

5 mins