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Module

Configuring chat queues

2 Topics

15 mins

Visible to all users
Beginner Pega Customer Service 8.4 Pega Customer Service 8.5 English

Pega chat allows customers to communicate to customer service representatives (CSRs) in real-time on any device. Chat requests can be sent to any CSR or a specialized CSR for a given subject. This module will show you how to create chat queues to contain chat requests that are handled by CSRs. This module will also show you how to create skills to determine which queues a CSR has access to.

After completing this module, you should be able to:

Describe how chat conversations are connected
Configure chat queues

Available in the following mission:

Customer Service Developer

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