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Configuring a CTI Link

2 Topics

15 mins

Visible to: All users
Advanced Pega Call '23 Pega Customer Service '23 English

The Pega Call™ CTI Link is the interface between the Pega Platform™ and a Computer Telephony Integration (CTI) platform. The CTI Link configuration differs depending on the CTI platform that you use.

After completing this module, you should be able to:

Explain the purpose of the Pega Call CTI Link
Configure a CTI Link

Available in the following mission:

Pega Call v5

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