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Module

Configuring Pega Knowledge troubleshooters

3 Topics

20 mins

Visible to all users
Beginner Pega Customer Service 8.6 Pega Customer Service 8.5 Pega Customer Service 8.4 English

Learn how to configure Pega Knowledge™ troubleshooters for a Pega Customer Service™ application and provide dynamic diagnostics capabilities to help diagnose common product or service issues. Learn how to create troubleshooters and related questions and actions.

After completing this module, you should be able to:

Configure a troubleshooter
List troubleshooter best practices
Access a troubleshooter from the Interaction Portal

Available in the following mission:

Customer Service Low-Code Developer

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