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Content administration

10 Topics

1 hr 45 mins

Visible to: All users
Beginner Pega Customer Service '23 Pega Knowledge '23 Generative AI English

Learn how to perform administrative tasks and prepare your organization to create content. Define the content taxonomy for your organization and manage autotagging for better content organization. Create content types, templates, and snippets to streamline article creation, maintain consistency, and maximize reuse.

After completing this module, you should be able to:

Group and classify content with taxonomy categories.
Apply content templates to streamline content creation.
Use snippets to improve content reuse.
Create, edit, and delete content types.
Organize help content creation around content types.
Enable auto-tagging to identify relevant topics and related tags.

Available in the following mission:

Pega Knowledge v3

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