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Creating and understanding decision strategies

4 Topics

1 hr 10 mins

Visible to: All users
Beginner Pega Customer Decision Hub '23 English

Next-Best-Action Designer provides a guided and intuitive UI to bootstrap your application development with proven best practices that generate the underlying strategies for you. These strategies can be customized using designated extension points or by building decision strategies from scratch, depending on the business requirement.

After completing this module, you should be able to:

Describe how decision strategies are used in the Next-Best-Action strategy framework
Explain the decision strategy canvas and its building blocks
Create decision strategies from scratch
Explain what’s going on inside each component when a decision strategy is executed

Practice what you learned in the following Challenges:

Creating a decision strategy v6 Testing a decision strategy v6

Available in the following missions:

AI for 1:1 Customer Engagement v3 Cross-Sell on the Web Extended v6

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