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Creating Customer Service data sources

1 Topic

10 mins

Visible to: All users
Advanced Pega Customer Service 8.8 Pega Customer Service 8.7 Pega Customer Service 8.6 Data Integration English

You use Customer Service data sources to add external data objects into the Pega Customer Service application. Within data sources, you can specify which exact properties you want to make available in the Interaction Portal, in combination with dialogs, common phrases, and the customer verification feature.

After completing this module, you should be able to:

Define why you need a Customer Service data source
Create and configure Customer Service data source
Make data source properties available in the Interaction Portal

Available in the following mission:

Customer Service Developer v5

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