Skip to main content


Customer Decision Hub overview

4 Topics

40 mins

Visible to: All users
Beginner Pega Customer Decision Hub 8.7 English
Verify the version tags to ensure you are consuming the intended content or, complete the latest version.

Familiarize yourself with the one-to-one customer engagement paradigm and discover how Pega's omni-channel AI delivers the right action during every customer interaction.

Prediction Studio is the dedicated workspace for data scientists to control the life cycles of predictions and the predictive models that drive them. Prediction Studio offers prediction and model reports that allow the user to monitor and spot predictions and models that underperform.

After completing this module, you should be able to:

Explain the basics of the Next-Best-Action approach
Describe the purpose of Next-Best-Action Designer and the user interface
Explain the types of predictions that are available in Prediction Studio
Describe the purpose of the control group
Describe the bubble chart that visualizes the adaptive model performance
Recognize the transparency settings for predictive models

Available in the following mission:

AI for 1:1 Customer Engagement v1

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice