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Customer Service for Constellation troubleshooting

5 Topics

1 hr 5 mins

Pega Customer Service '23
Visible to: All users
Intermediate Pega Customer Service '23 English

This module covers scenarios for resolving issues with Pega Customer Service for Constellation, providing guidance to the user on identifying the likely root cause(s) and achieving successful resolution(s). 

After completing this module, you should be able to:

Gain an understanding of potential troubleshooting scenarios that may arise when utilizing Customer Service for Constellation.
Describe the incident troubleshooting process.
Determine the root cause and implement a solution.

Available in the following mission:

Customer Service Developer v7

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