Skip to main content


Customizing the customer service user interface

2 Topics

15 mins

Visible to all users
Beginner Pega Customer Service 8.8 Pega Customer Service 8.7 Pega Customer Service 8.6 Agent Desktop English

Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify the label of a field. 

After completing this module, you should be able to:

Edit a field in the user interface
Modify the layout of a service case

Available in the following mission:

Pega Customer Service Foundation

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice